Overview
Our refund and returns policy last 15 days from the date you receive your order. If more than 15 days have passed since your purchase, we can’t offer you a full refund, a coupon for credit towards your next purchase, or exchange for the item.
To be eligible for a return, your item must be unused (or if coffee, there must be an unused portion) and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We also do not accept products that contain any hazardous materials, or flammable liquids or gases.
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase (which we typically can access on your behalf through our website ordering system)
If you elect to return products purchased through our website, only return the product to original shipping address. We will assist you with the correct return address based on your original invoice.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once your return/refund approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Alternatively, and at your option, we will provide a credit to your account at generousjava.org to be used as a discount coupon with a one-year expiration.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then, contact your credit card company; it may take some time for your refund to be officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve completed all of these steps and still have not received your refund, don’t hesitate to get in touch with us at [email protected].
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged (or if you are dissatisfied with the coffee quality or flavor).
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to the address from your original shipping manifest.
You will be responsible for covering the shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] for questions related to refunds and returns.
The content you provided for the sentence and check box at checkout is fine to use.
The friendly content you provide below (and its prior version you worked to improve) was always viewable during the purchase of coffee as benefit to the buyer. It does not belong the refund policy page so figure out where to add in the shopping experience and make it even more concise and relevant to get people to buy. Here is what you wrote that needs to be shortened. FYI, Theresa and I worked on our version a year ago and it was always viewable in the shopping cart experience until someone removed it:
Our 100% Money-Back Guarantee
We stand behind every bag of coffee we roast. If for any reason you’re not fully satisfied with your order, we want to make it right — no hard feelings, no hassle.
Return Window
You have up to 15 days from the date of purchase to reach out to us about any issue with your order. Whether it’s a matter of taste, freshness, or just not what you expected, we’re here to help.
Your Options
When you contact us within the 15-day window, we’ll offer one of the following solutions:
A replacement for your order (exchange)
A full refund (shipping costs are not covered)
A coupon for your next purchase
How to Start a Return or Exchange
Just send us a quick message through our contact page or email. Let us know your order number and what went wrong. We’ll take it from there — quick, easy, and kind, just like our coffee.